Shipping Information
How long will it take to receive my order?
Orders received before 11 AM Eastern usually ship the same day or the next business day. A few products require longer prep time and may have a slightly longer lead time. East Coast orders are generally delivered in 2 to 4 business days; West Coast orders in 5 to 6 business days. Once your order ships, you will receive tracking information at the email address provided on the order.
How will my product be shipped?
Ampro uses ground shipping for most orders. Adhesives and wood ship by one of our freight partners. For adhesives, a lift gate is provided at no cost to you. Unfinished wood can be delivered to a residence with a lift gate, delivered to a business, or picked up at the shipping terminal. The carrier will call the phone number on the order to schedule a delivery appointment. All shipments are curbside. The customer is responsible for moving products inside the house or business.
What qualifies for free shipping?
Free shipping is available exclusively to customers with an approved Ampro business account. To apply, email websales@ampro-online.com to request a business account application.
Once your account is approved:
- Decking and flooring orders over $5,000 qualify for free freight shipping.
- Most supply orders over $150 qualify for free ground shipping.
Certain heavy products, including adhesives, treads, and finish, may not qualify for free shipping. All shipping charges are shown on the checkout screen prior to order submission. Expedited shipping is not available.
What if part of my order is damaged?
Each item is carefully packaged to avoid damage in transit. Inspect every order at the time of delivery for damage and missing items, and note any damage or shortage with the driver on the BOL before signing. Contact us within 24 hours of delivery.
For wood orders, also verify the square footage and confirm the delivered product is correct. Wood must be kept in a climate-controlled environment at all times between delivery and installation.
We recommend confirming that all products have arrived undamaged and correct before scheduling any work.
Pre-Installation
For prefinished and unfinished wood: confirm the grading is correct according to NWFA/NOFMA standards. Wood must acclimate to jobsite conditions before installation. To make a warranty claim, moisture readings of both the product and the subfloor must be recorded. All wood orders have moisture readings taken prior to shipping. Note any visual defects or concerns before installation. Expect 5–7% culling for waste and damage on hardwood flooring products.
Installation
If any concerns with the product arise during installation, stop work until you receive further instructions from an Ampro representative. Ampro cannot be held responsible for any floors installed outside of NWFA standards. Before any return or claim can be authorized, Ampro reserves the right to send an independent third-party NWFA inspector to inspect the jobsite and material.
Installation constitutes acceptance of all products.
Returns
Discretionary returns are subject to a 20% restocking fee, and the customer is responsible for all return shipping costs.
If an order is incorrect or defective due to an Ampro error, we will cover return shipping and reship the correct product at no charge. No restocking fee applies. Shipping damage documented on the BOL and reported within 24 hours of delivery is handled the same way.
For any other questions please email us at websales@ampro-online.com