FedEx Ground Shipping is FREE for all orders of $200.00 or more delivered to destinations in the continental U.S. (excluding wood, fastners, adhesivies and LTL shipments). Shipments to Alaska and Hawaii will be charged for shipping. Saturday Delivery is available to some destinations for an aditional fee.
We deliver to most continental US destinations within 1-3 business days. Shipping cut off times vary, please see the shipping options provided on the checkout screen. It will provide you with the esitmated day of delivery and the shipping fee, if there is one.
If you need conformation that your order shipped, order status can be found in the "My Account" section of the website, or by contacting us.
Our standard ground carrier is FedEx Ground. However, your order may ship via a different method, such as USPS, UPS or LTL. We reserve the right to select the carrier used for all ground shipments. If you have concerns about the ground carrier that will be used, please contact us.
We operate two warehouses in the US. One is located in Omaha, Nebraska. The other is located in Kearneysville, West Virginia. We ship products from our nearest warehouse whenever possible. It is our policy to notify our customers of any delays in shipment related to product availability. Products on your order may originate from multiple warehouses and may not be delivered together, or on the same day. Check your packing slip for origin details, or contact us for more information.
A few of our products such as wood flooring, tools, videos, and non-waterborne products, shipping to destinations in the U.S. will be based on product weight and dimension.
We offer express shipping options on most orders for an additional fee. Express delivery is not available to all destinations or for all items. Eligibility can be confirmed by contacting us. Estimates of arrival date shown during the checkout process are subject to stock availability and our other shipping policies. Conformation that your package is estimated to be delivered on your desired date can be confirmed by checking the "My Account" section of the website to insure all products were shipped, then by tracking your package to see the estimated delivery date.
Our offices are closed on all FedEx Holidays. Check the schedule here: http://www.fedex.com/us/services/holidayschedule.html
Delivery schedules are not guaranteed. FedEx has an on-time delivery rate of around 99%, but we do not drive the truck and are not responsible for their delays. There is no shipping credit or product discount available for orders shipped using a ground method that did not arrive on time. Express shipments that were delayed by the carrier for non-weather related reasons may be eligible for a shipping credit. Please contact us for details.
We do not ship to P.O. Boxes.
All specials and promotions limited to stock on hand. We reserve the right to limit quantities on promotional products. We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, or for any loss, damage, or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Other restrictions may apply.